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Chapter 3: Performance management
We’re all too busy working on projects to spend time arguing about whether people are low performers, high performers, or rock stars in-the-making. Right? Wrong. You don’t need to run a survey to...
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Chapter 4: Individualization and leadership feedback
How am I doing? Most managers aren’t able to answer this question, and the ones that can are delusional … or, if they’re serious about improving as managers, they’re surveying their stakeholders,...
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Learning how to manage UX teams at UX Week
We’re still recovering from our fantastic session at UX Week in San Francisco last week. At the session, we set out to create a user’s guide to managing UX teams, and our intrepid participants didn’t...
View ArticleA haiku for the ages …
Anyone who knows Margaret knows that she loves haikus. As she says, they’re the original elevator pitch – a fun, yet powerful way of concisely making a point. They also make a great ice-breaker at a...
View Article14 solutions to great UX team management
We’ve been a little slow in responding to our great session at UX Week in San Francisco in August. In our 3-hour journey to create a user’s guide to managing UX teams, our brilliant participants...
View ArticleChapter 5: Inspiring Leadership
In August 2008, we conducted a workshop at Adaptive Path’s UX Week in which participants formed teams to solve key problems faced by UX team managers. Following is a rough summary of the output of one...
View ArticleMargaret’s “Managing the Whole Team” Workshop at Adaptive Path’s MX 2009
I’m delighted to be teaching a 3 hour workshop at Adative Path’s Managing Experience Conference. Here are some of the materials I will be distributing at the event: Leadership Cards Exercise Career...
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Me, Make, Meet: How to manage a UX manager’s calendar
Most of us know the story. You start your career as a front-line designer, researcher, coder, or writer. You love what you do. You love being a part of the process of making new stuff. Or making...
View ArticleYour first month as a UX manager
As startups grow and succeed, employees with no management experience are asked to become managers. Some dread the opportunity. Some relish it. But all ask: “how do I get started?” A few high...
View Article6 Strategies For Getting Good Design Done – Learnings from Google Wallet
Google recently launched it’s NFC-based payment solution, Wallet. For a company like Google, strong in engineering but less so in design, Wallet was a particularly risky product to build. You can’t...
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